Contact Info

The Conflict Toolbox
PO Box 11002
Dunedin 9049
Mobile: 021 232 6805

And Blog: The Conflict Tool Box


Fiona White


Click on the link below to see
The Conflict Toolbox Facebook
page and become a fan.


Insights – Healing – Empowerment

The wise man doesn’t give the right answers,
he poses the right questions
- Claude Levi-Strauss

Life Skills Coaching

In addition to almost a decade of specialising in Conflict Resolution, Fiona White has over the last year been training in NLP (Neurolinguistic Programming) Skills through the Phil Parker Training Institute in the UK.  This has brought a whole new level of creativity and fun to Fiona's coaching, as well as the skills to support healing at a much deeper level.

You might be wondering 'What is NLP?'  It is about the mind-body connection, about how language greatly influences our health and how we feel, and it's about how we mentally code experiences. Everybody is unique in how they do these things, and Fiona works with each individual client to discover how they are doing their 'stuckness', in order to create the most useful ways to move forwards.   NLP can be used to resolve phobias, to heal past traumas, to change emotional states to one that is more useful or appropriate, to change perceptions of past, present or future, and many other processes.   The best news is that NLP uses humour, movement, and gets fast results.

For some examples that illustrate NLP in action, click on the Tips and Tools page, or take a look at The Conflict Toolbox Facebook page - click here.

Testimonials from previous work as Mediation Matters:

"The conflict coaching process has been enormously empowering for me. I definitely gained new and somewhat surprising insights into the ways that I operate and things I can think about when approaching conflicts in the future. Thanks to this process I feel better equipped to manage conflicts that arise, and to address my own behaviour to avoid destructive conflict. Thank you." D.B. (HR Manager)

"Conflict coaching gave me the opportunity to be heard. The process gave me time to reflect, identify, and work on finding actual solutions to the problem at hand." Gavin H (CEO)

"You're a miracle worker! I feel so much calmer now." J.P. (Operations Manager)

"Fiona has a really methodical way of looking at the issue. She helped me a lot to get to a place where I knew what I wanted to say and how to say it. It was really helpful to have someone to listen and coach on which direction to take. I couldn't have done it without her. It's really improved the vibe around the office. It's been huge in improving relations. The office is a nicer place to be thanks to Fiona." N.S. (Teacher)

Excellent – allowed me to work through and identify some useful strategies for dealing with this conflict in the future. It was a positive, calming & quite insightful experience." M.D. (Health and Safety Manager)

"Great for the professionalism and confidentiality. Fiona succeeded in turning the employees' focus in on themselves, while at the same time allowing the managers to reflect on the issue/situation in a new light. The follow-up from Fiona after the sessions was invaluable, as were the recommendations for different ways we could approach future issues. If I hadn't used Conflict Coaching, I would possibly have approached the Department of Labour to look at their mediation services, which I now realise wouldn't have been the best solution." Katie B (HR Manager)

I gained resolution, confidence, and more respect for the other person’s perspective.” S.R. (Director, HR Consultancy)

Call Fiona today on 021 232 6805 or send an email to to chat about whether Life Skills Coaching might be right for you.


I abide by the following codes of ethics:

AMINZ code of ethics

Resolution Institute code of ethics

And the Phil Parker Training Institute Professional Practice Guidelines for Practitioners